Front Porch Digital offers a suite of training services tailored to typical operational as well as systems administration needs. DIVArchive is a powerful Content Storage Management system. Front Porch Training Services are designed to allow you to maximize your investment in DIVArchive and ensure ongoing smooth operation.
Training can take place on your site or, if convenient, at Front Porch Digital’s offices. Class duration varies from as short as half a day to as long as five days depending on your needs. Classes are taught by our top professionals who understand not just the technical but also the business side of operating a Content Storage Management system. Feel free to call your Front Porch Digital representative to discuss a training program for your company. If you don’t see the class here that meets your needs, Front Porch is happy to create a unique curriculum for you.
DIVArchive System Overview
DIVArchive System Operations
DIVArchive System Administration
DIVArchive System Support & Maintenance
DIVArchive System Delivery
Title: DIVArchive System Overview
P/N: DIVA-TRG-OVW
Duration: 1/2 day
Location: On-site or at Front Porch Digital
Objectives:
Provides a high-level, functional and conceptual overview on the DIVArchive system and describes how it integrates in the Broadcast environment.
Course content:
- Archive functional description
- DIVArchive Metadata vs. Applications metadata (e.g. Automation, MAM, DIVAdirector)
- Review of the customer's specific workflow
- Review other workflow examples (case studies)
- Object lifecycle and migration (storage formats and video formats)
- Interface with the environment (applications, video servers, editing suites)
- DIVArchive concepts & architecture overview
- Main components
- Concept of tape sets, tape groups, externalization and export/import
- Basic Control GUI usage (table export) to collect information on the system
Target audience
- Decision makers, Archivists (video), and Journalists
Prerequisites
- General broadcast knowledge
- Basic Windows usage
Title: DIVArchive System Operations
P/N: DIVA-TRG-OPE
Duration: 1 day
Location: On-site or at Front Porch Digital
Objectives:
Provide an overview of the DIVArchive solution or/and train the customer's personnel to manage day-to-day routine operations and conduct system supervision. After the training, attendees should have a good understanding of the system, should be able to monitor the system and identify faults, react to most common faults, and perform routine checks on the system. The training should also enable attendees to estimate if the cause of the issue is related to the DIVArchive software, hardware, or other external components such as the network, the application or the video server.
Course content:
Overview
- Archive functional overview
- Archive environment and interfaces
- Customer workflow
DIVArchive solution description
- Archive main features
- DIVArchive concepts and architecture
- DIVArchive components
- Customer specific configuration presentation (to customize)
- Customer specific workflow presentation (to customize)
System monitoring
- Monitoring tools (Control GUI, SNMP agent)
- SPM automated tasks surveillance
- Starting and stopping components
- Configuration Utility (operator level)
- Operations Guidelines (routines tasks and verifications)
- Basic troubleshooting
Target audience
- Day-to-day operation and supervision personnel
- Maintenance engineer (prerequisite for DIVArchive system Administration training)
Prerequisites
- Operator level
- General understanding of IT technology (networking)
- Attendees should be familiar with Windows 2003 server
Title: DIVArchive System Administration
P/N: DIVA-TRG-ADM
Duration: 1 day
Location: On-site or at Front Porch Digital
Objectives:
Provide engineers with a thorough understanding of the DIVArchive system including system configuration. After the training, attendees will be able to provide first level analysis in case of fault, work around most common issues by restarting components or disabling faulty resources, report issues with associated logs and traces, make some configuration changes (with Front Porch Digital's approval), and interface with Front Porch Digital's hotline.
Course content:
Overview
- Reminder from Operation training
DIVArchive solution description
- Reminder from Operation training
- Nearline solutions (tape libraries, drives)
- On-line solutions (SAN, NAS, Distributed FS)
- Advanced concept description
- Avid integration (architecture)
- Transcoder integration (architecture)
- Customer specific configuration (DIVArchive & 3PP)
System configuration & tuning
- Configuration Utility
- Review of customer configuration
- Access Gateway configuration
- Drop Folder Monitoring configuration
- VACP converter configuration
- Other components: DSM, SNMP, TMC
- Transcoder integration
- Licenses (DIVArchive, 3PP)
System monitoring & maintenance
- DIVArchive backups & failover
- SAN troubleshooting
- Issues with robotics and drives
- Source-destination (video server) transfer troubleshooting
- Transcoding issues
- Logs extraction
General support guidelines
- Reporting issues (hotline, mail)
- 3rd party warranty (and renewal)
- 3rd party software licensing
- Call paths (DIVArchive & 3rd party products)
- Remote access (authorized VPN clients)
- Delivery Plan transfer
- Software Media & Documentation
Target audience
- System administrator
- Customer maintenance engineers
Prerequisites
- Maintenance engineer level
- IT administration: networking, Windows, Unix/Solaris (for Solaris solutions)
- Storage Area Network general understanding
- Attendee should have attended a Storage Hardware training
- Attendee should have attended the DIVArchive Operations and Supervision training
Title: DIVArchive System Support & Maintenance
P/N: DIVA-TRG-SUP
Duration: 2 days
Location: On-site or at Front Porch Digital
Objectives:
Train engineers to conduct advanced maintenance and troubleshooting of the DIVArchive system. After the training, attendees should be able to analyze complex issues, extract key information from logs, identify potential root causes for the issue, and solve a majority of issues. After attending such training, engineers will be able to lead the analysis of problems and assist Front Porch Digital's hotline or Front Porch Digital's support agent in problem resolution. This training addresses the needs of Front Porch Digital's resellers, integrators and customers when they purchase maintenance to Front Porch Digital and want to provide first level support.
Course content:
Environment (SAN, storage, video servers)
- SAN configuration and concepts (zoning, persistent binding, WWN, port name and alias)
- Storage components (library control, tape drive - types & interfaces, disk arrays)
- Video server interfaces and formats
DIVArchive configuration
- DIVArchive System
- Source-destinations
- Partial restore libraries
- Storage Plan Manager
- SNMP agent
- Access Gateway (application filtering)
- Transcoding
- Licensing
System tuning
- Quotas
- Cache
- Automatic repack (de-fragmentation)
DIVArchive Database and failover
- Database backup
- Backup files synchronization
- Failover
Problem solving
- Methodology
- Configuring logs and traces
- DIVArchive tools (TRU, FTU)
- Hardware faults (network, disks, tape drive or media, SAN, robot)
- Software faults (DIVArchive, DIVAdirector)
- 3rd party products (FlipFactory, MetaSAN)
- Bug reporting
- Case studies
Target audience
- Resellers or integrators offering first level support
- Customers who want to train their own maintenance team for first level support
Prerequisites
- Designed for experienced support engineers
- Experience in problem analysis and resolution required
- Strong IT administration skills - networking, operating system (Windows and/or Sun/Solaris)
- Engineers should attend a storage hardware training prior to this training
- Engineers should attend the DIVArchive Operator and Administration training prior to this training
Title: DIVArchive System Delivery
P/N: DIVA-TRG-DEL
Duration: 1.5 days
Location: at Front Porch Digital
Objectives:
Train resellers on DIVArchive solutions integration, complex DIVArchive system configuration, system tuning, database backup installation, use of failover scripts. In addition, the training covers some methodology aspects allowing the reseller to fulfill Front Porch Digital requirements in terms of system acceptance tests, licensing process, project mandatory documents and transfer to support.
Course content:
Delivery process
- General methodology (Delivery Plan, transfer to support, Official project documents)
- Recommended server configurations (manager, actor, transcoder, TMC, director)
- Server Prerequisites installation (Windows only)
- FTP server
- Installation kits (review CD content)
- Licensing
Environment (SAN, storage, video servers)
- SAN configuration (zoning, library control, tape drive types & interfaces, disk)
- Other SAN concepts (persistent binding, WWN, port name and alias)
- Video servers & formats
- System global design (production system, traffic regulation)
Installation of DIVArchive on Windows (Manager, Actor)
- Installation of a distributed configuration (Manager, Actors)
- DIVArchive System configuration
- Source destinations
- Tape library and drives (sets, groups, block size, tape capacity)
- Disks
- Partial restore installation (MOG SDK) and configuration
- Storage Plan installation & configuration
- SNMP installation & configuration
- Access Gateway (application filtering)
- Database backup & sync installation
Transcoding installation
- Installation of FlipFactory
- Transcoder configuration in DIVArchive
DIVAdirector installation (optional)
- DIVAdirector installation
Upgrades
- Adding actors
- Adding drives
- Oracle database upgrades
- DIVArchive Database upgrades
- DIVArchive upgrades
Target audience
Prerequisites
- Designed for experienced integration engineers
- Strong IT administration skills in networking, operating system administration (Windows and/or Sun/Solaris)
- Engineers should attend a storage hardware training and the DIVArchive User and Administration training prior to this training
- DIVArchive Operations and DIVArchive Administration trainings must be attended before this training
For general Front Porch Services information, click here to download the brochure.